I have not received my order? It may be lost in the post. What can you do?

If your order was posted not longer than 15 working days, please click here  to track your order.

If an item has been shipped and has not arrived after 15 working days for UK delivery or 30 working days for overseas delivery, please contact our customer services team here who will initiate an investigation with Royal Mail.

All recorded and registered orders are scanned and bar coded so that they can be tracked during the delivery process.

All lost or missing orders are treated very seriously and investigated thoroughly.

If an item is not traced a replacement will be despatched which will require a signature on delivery.

If a replacement is unavailable an alternative product will be offered or a credit will be offered, in certain cases a refund will be provided.

If a customer experiences repeated problems with losses and non delivery we reserve the right to suspend the account and decline further orders to that customer.

We reserve the right to make a 10% restocking charge for any goods which are repeatedly returned due to non delivery.

We reserve the right to refuse, replace lost items or issue a refund if the delivery details are incorrect or incomplete.